bay alarm medical

Everyone I have dealt with has been experienced, pleasant and ready to help. Always answered proptly with any tests we ran on the equipment and customer service has always been pleasant, helpful and responsive. Every time I have called Bay Medical for help, the response has been pleasant and professional. I didn't think anything of it until the paramedics came to my door in no time at all. Need help? I HAVE BEEN WITH BAY ALARM FOR SEVERAL YEARS AND FEEL THEY ARE REALLY A GREAT COMPANY. I received all the proper equipment and their customer support personnel were very courteous and helpful in verifying my access to their service. Our emergency buttons are designed to be lightweight, comfortable and most importantly, 100% waterproof. It would have reassured me that they just weren’t engorging my call. Customer Service contact made it easy and fast to get updated. I notified the company about cancellation and reason for it. Later I received email from company with instructions to return hardware. ⏰ Can students get a Bay Alarm Medical discount? She was very pleased that they were so quick and very helpful in explaining that she was still safe even if the power went out.What a great company - so glad we chose Bay Alarm Medical! We have used Bay almost 2 years for my mother and have been very satisfied. I am returning my original purchase for the GPS. You helped save a very special loved one from congestive heart failure. What I liked about it when I made my choice of which service to use, is she didn’t have to charge it like some units have to be. I just want to take a second to recognize a well organized and very efficient company. Bay Alarm has been great for my 84 year old mother. Delores Minnix. It was returned the next day.I returned to my Moms, called them back and after trying everything with them over the phoneThey determined the system did not work. My mother lives alone and Bay Alarm has actively cared for her for the last 3 years. I especially appreciate your website. the representative was very helpful, courteous, and professional. Not only that, several times I had to call Bay Alarm with questions and someone always answered right away and helped me. A LOT CAN HAPPEN IN JUST SECONDS AND I FEEL BAY ALARM TAKES TOO LONG TO ANSWER. Ordering was easy and even more helpful people made sure we got exactly what we needed. I don't like to do that because I don't know if I will be available when they call back. We feel much more secure now that the system is set up, and we are more confident in my mom's ability to live independently with the Bay Alarm people just a touch of a button away. My loved one did have to use her emergency button a few times, and the agents at Bay Alarm Medical helped in a flash, contacting the emergency person immediately! Just set Mom up with Bay. The person I spoke to was very helpful. Bay alarm alerted me right after calling emergency medical personnel, so I was able to be there within minutes. Thanks for giving us some peace of mind in Mr. Robert's care. He was so very helpful and had a genuinely kind voice. Do take the time to write all of your elder prescription info. I WOULD LIKE TO GIVE 5 STARS BUT THE RESPONSE TIME FROM SIGNAL TO ACTUAL ANSWER IS TOO LONG. Once the first test was completed, it was apparent the connection was poor but Vanessa was able to troubleshoot the issue and found a solution. I'm impressed with how very nice and helpful everyone I've spoken with. There were several instances where she slid onto the floor and was unable to get up. I waited for a long time and so I thought I would have better luck if I called in the morning hours. Vanessa was clear with her directions and explanations. We installed the Bay Alarm system for my mom yesterday. After reviewing my first choice of plans I decided to make a change and called a second time. The time it was triggered by accident everything worked as it should. After that he had me go to different rooms in the house to make sure I didn't have any dead spots and could alert from every room. Great customer service, Quick Response, and Very Caring. A trained, 24/7 live agent will initiate 2-way conversation, assess the situation, and make sure you're taken care of. Kim Thrasher. I called Bay Alarm and told them that I was going to test my unit. WHEN THEY DO ANSWER THEY ARE SO POLITE AND CARING, IT ALMOST MAKES YOU FORGET HOW LONG IT TOOK TO ANSWER! Be confident that Bay Alarm will be there if you need them. My wife and niece checked the signal at several locations on our 1.5 acre property. If the service of the equipment is as good as your representatives I expect to be very pleased. I was able to communicate with them even when outside of my house, etc. First of all, I have contacted Bay Alarm Medical twice and each time, the representative was courteous, took time with me, and answered all my questions. They called back shortly after and I was able to clarify the information I needed. The person I spoke to when I made the first call called me to let me know everything went well. I also see that Bay Medical handles putting the info required by the individual into their computers quickly.. It arrived promptly. He is 100 years old and has taken several falls and in eachincident Bay Alarm has responded quickly, patiently and with professionalism. Thank you so much. They are very reasonably priced & a wonderful company. I spoke with Nicole, who was very friendly, patient, and competent. Excellent customer service at all levels, including John today. Additional buttons may be purchased. They say they have no cancellation fees but they make the process very inconvenient which amounts to a fee because you end up continuing to pay while they make the process hard. I'm so grateful to all of the customer service representatives and staff. Many necessary topics that we would not have thought of were broached delicately. Bay Alarm Medical consistently ranks as one of the most reliable and user-friendly medical alert companies in the United States. Customer Service is always wonderful when you need some help with easy set up. We had a great experience with Bay Alarm Medical Company. Great customer service. The signal was successful at all the locations. She went through the different ways I could get a new pendent at the lest expensive cost. When I attempted to call back, she was already calling me! When our last payment came due and the credit card listed had been cancelled by us due to fraud their past due reminder was polite with no threats. I called today to make sure the alarm was set up correctly and prepared for my fathers use. We set everything up last night and tested everything and they responded so quickly and were patient with us and so helpful. Very satisfied with the service I received. Rico was very knowledgeable and kind. Two USA based monitor areas service customers 24 hours a day, 7 days a week. He explained every step we would follow, so that I knew where we were headed. I hated to return the system but was made to feel better while speaking with him. There was a long hold time, but everything seems to be taking a little longer during this whole covid thing. Thank you Bay Alarm Medical for your values and competence. I ordered Bay Alarm Medical for my Mom for Christmas. The price for this service is not outrageous.. Its a fair price for those seniors or others who need this. Very quick response time. Can’t recommend highly enough. If she is any indication of the type of people you employ, you'll have my business in an instant if I can convince my relative to put one of your devices on. We have Bay Alarm for my 91 yr old mother. A job very well done! I ordered Bay Alarm Medical for my Mom for Christmas. I couldn't have made a better choice when reviewing alert systems. Best medical alert system out there. The people at BAM are always helpful when we called to tweak our call list or had questions. My mother was helped within 15 minutes. So far i am pleased with the Bay Alarm system. And mine ! I told the operator what I was doing and she asked me a few questions and that was it. In the end, I was able to purchase the Bay Alarm Medical system for my 94 year old Aunt. They are always available to answer questions and respond to our needs. policies enforced during cancellation process only favor the company and offer no consideration of the customer. My two daughters have expressed their relief that I will be well taken care of in an emergency. 5 stars! There is an SOS button on … Equipment works well and help was summoned quickly for my dad's medical emergency. I and my 90 - year-old mother cannot live together. Thus far we as a family are very happy with Mr. Robert's Bay Alarm Medical personal life alert system. We got this system for my mother in law to use and have been very impressed with the representatives that we have spoken with on two different occasions. I called in the evening to change my address. We pride ourselves in providing the best senior life-saving alert systems in the nation. My mom lives and hour away and being winter, she had a State emergency in her town, they closed 35W a major highway between us down and called in the National Guards, I told them I would be happy to pay for an extra month and they just extended the date due by two weeks at no additional charge. On the occasions he actually needed to be looked at for further medical intervention, that help was also just a button click away. I have been treated with courtesy and patience [ being sadly short of any technological ability] right from the beginning. They were SO pleasant and helpful from the first time I called to inquire about their system and even asked questions which I had not thought of to help me determine the best options for my 98 year old father. We tested the system from multiple locations in the home and each time we tested the various buttons, a Bay Alarm employee answered our test calls with efficiency, courtesy, patience and kindness. Julia Arnold was very helpful and patient in answering all my questions about Bay Alarm Medical's products, services and fees. Wishing all of you a Happy and Healthy Holiday Season! So now I have to call them again and see how long it will take to replace the one I have that doesn't work. The device arrived quickly and was very easy to set up. I would highly recommend. I was surprised that I would continue to be billed monthly for the equipment as if I was actually using it during the move process. Received the first unit on a Friday and it did not work at all. She listened to all my questions and answered them very well. He explained the process and price as well as how the cell issues can affect the lines. I plan on continuing with Bay Alarm when I move, and I whole heartedly recommend Bay Alarm to anyone who is in need of their service. I saved about $50. the EMS arrived just a few minutes before me and right after my niece arrived.Mom suffered a fracture of the upper right humerus and will be in a sling for "many weeks".The over-night aide had left at 7am, the next one was scheduled for noon. They gave an option that they would call me back if I left my number. As first time users, we appreciate that. She is an excellent customer service rep. We have not set up and tested the unit yet but that I am sure will be effortless as the instructions appear to be very clear. I’ve only had this alarm for less than a day. We unplugged the equipment and mailed it off weeks ago. Bay Area Medical Alarm gives us the peace of mind about our mother. I waited for a long time and so I thought I would have better luck if I called in the morning hours. My mom lives and hour away and being winter, she had a State emergency in her town, they closed 35W a major highway between us down and called in the National Guards, I told them I would be happy to pay for an extra month and they just extended the date due by two weeks at no additional charge. https://bestcompany.com/medical-alert-systems/company/bay-alarm-medical Keep doing what your doing. However, they are very service oriented and handle the changes smoothly and promptly. Currently, Bay Alarm Medical is offering 6 active promotions listed here on this page. As first time users, we appreciate that. We have Bay Alarm for my 91 yr old mother. Bay Alarm Medical is an arm of Bay Alarm, one of the nation's oldest alarm monitoring companies. I would highly recommend. Thank you all for what you do! Fully recommend this company. | Our Vision We aspire to be the world’s best company that empowers humans to live a safe and healthy life. Tested it worked great. Her professionalism was of the highest standards and greatly appreciated. Michelle and Margot in Memphis, Thanks for doing a great job!I've spoken with Customer Service on several occasions and had very positive experiences. Have used Bay Alarm service for my elderly dad for over 2 years now. Thank you so much for your efficiency during the sign-up with Bay Alarm Medical. Ordering was easy and even more helpful people made sure we got exactly what we needed. Shaun, I don't know your last name but "kudos " and thank you for your time and patience. He gets 5 stars from me. She is an absolute asset to the company. On the occasions he actually needed to be looked at for further medical intervention, that help was also just a button click away. It was a great help to her. Bay Alarm Medical worked flawlessly for my mom. Contacts were notified first in each case and were ableto get him back in his chair or on his feet again. Quick shipping of the unit to us and a very quick voice response when we set the unit up to test. Bay Alarm Medical offered us many more years of independent living for my mother in her life. Other than the connection type, the two systems are identical. Everything worked as advertised. Bay Alarm Medical is a division of Bay Alarm, a home and business security provider established in 1946. All tests went perfectly, and Mom is perfectly happy wearing her personal alert button wristband. Always professional and quality support! This company has always been very helpful and quick to answer any questions. Highly recommended. For over 70 years, Bay Alarm Medical's singular mission has been to protect the most important things in life – family, health and independence. I had accidentally ordered 2 lanyards when i meant to order 1 lanyard and 1 wristband (grandpa didn't want to wear "necklace"), upon seeing my mistake I called customer service and they immediately took care of it once I got a hold of them. Thanks to all at Bay Alarm Medical ! She is an absolute asset to the company. I recommend this service to anyone looking for peace of mind for their loved one. Bay Alarm has been great for my 84 year old mother. Widen your safety net by placing wall buttons low to the ground in the bathroom as well as around your bedroom, stairs, and other high fall risk areas of your home. She specifically explained the steps I needed to follow. We are very happy with their service. Get answers about our medical alert systems and rate plans before you buy. There were no instructions. Thank you Bay Alarm Medical for your values and competence. Highly recommend. She explained the process of getting the lanyard with the Bella charm and how the return would be made with the wristband...when to expect the lanyard and what to do when I received it. I called Bay Alarm and told them that I was going to test my unit. Bay Alarm allows all of us to feel comfort and reassurance that she is as safe as possible living alone at age 93. I have had no issues with any of my equipment and the few times something strange happened, they were on it immediately. He was wonderful to answer all of my questions and stayed on the phone while we also tested the base into. Additionally, the $79 purchase fee for Bay Alarm Medical's mobile device may be a turn off for seniors not interested in making a larger upfront investment. I bought Bay Alarm Medical for my 86 year old mother who was living alone. A LOT CAN HAPPEN IN JUST SECONDS AND I FEEL BAY ALARM TAKES TOO LONG TO ANSWER. This notification via call to her personal cell phone, her home phone and by email to me (her son). My mom has accidentally activated her alarm a few times, and they are VERY QUICK to respond. | Privacy Policy, © 2020 All Rights Reserved. (Image credit: Bay Alarm Medical) The mobile system is where Bay Alarm Medical shines. They called me on my phone and I didn't get there in time to answer. Best. Quick shipping of the unit to us and a very quick voice response when we set the unit up to test. She knew exactly what I needed and took control of the situation with a quick resolution. Thanks for making this an easy transition from the difficult decision our family had to make. Thank you! back in November 2018 (see the Bay Alarm Medical's coupon timetable below for details).. I have been a customer for 6 years and do not have a single complaint about this company. My family is very thankful for Bay Alarm! The bracelet is worn at night while sleeping. So the customer service representatives need a LOT of patience, but Valentino helped me to get everything set up on the cell phone and waited while I documented my info so I wouldn't forget. We used another well advertised company before this and there is NO comparison in cost, ease of beginning and ending service, dependability and customer support. They would not accept just the receipt you had sent. The time it was triggered by accident everything worked as it should. Each charm is unique, handcrafted, and made in the USA. The cancellation process went very smoothly. Not only that, several times I had to call Bay Alarm with questions and someone always answered right away and helped me. :). Their call center for my Elderly mother to call in emergency always answers promptly. Concord, CA 94520, © 2020 All Rights Reserved. Visiting friends and family in another state? Bay Alarm Medical &. Great customer service, Quick Response, and Very Caring. Had one question today and it was answered very quickly and professionally. Quick caring response from monitors to get help out to my mom in a hurry.Worth every penny. Needed to get an alert service for my 85 yr old Mother. Great. I thought Bay Alarm was a good enough company until I tried to cancel a fully paid up account when my Mother moved into assisted living. My father was still staying at home but our family wanted the peace of mind-if in an emergency, our father would be able to get in touch with someone in an emergency situation without using the phone. is a result of the inability of the system to store such data and retrieve it. Very thorough.I even commented that everyone I had dealt with from Bay Alarm Medical seemed like they had gone through a”Disney Training”. My family is so happy we chose Bay Alarm Medical. I will have to continue to pay the monthly fee even though I am not using their service.The alternative would be to permanently discontinue the service and return the equipment (which would be difficult in my present situation).So change my 5 star rating to 2. An email was sent to us detailing step by step what we needed to do. I have been a customer for 6 years and do not have a single complaint about this company. Rarely do I experience such exceptional customer service. Shortly after setup, my mom experienced a power outage. Well done!C.M.Sanford, ME. I found that the people who work for Bay Medical are very well informed and polite . Very happy with the outcome and looking forward to receiving my new unit. However while speaking with the customer service representative she said I didn't have it hooked up correctly. While it’s true that Medical Alert doesn't require a $79 investment for the mobile alert system , Bay Alarm Medical's device would be paid for in less than a … The device is just the right size and shape. So far I've only ordered on the phone and it was super pleasant. Unknown to me, about an hour after I thought it was installed correctly I received a call from them telling me my system was indicating low power. The price for this service is not outrageous.. Its a fair price for those seniors or others who need this. I was looking for additional information for a family member. First of all, I have contacted Bay Alarm Medical twice and each time, the representative was courteous, took time with me, and answered all my questions. I have to say at this point I am very pleased with their products and customer service. We usually did a test on it every couple weeks, it worked great. Customer service as been excellent and very patient ansering all my question for a home alert system that I bought for my mother. The in-home base station has a range of 1,000 feet and a 32-hour backup battery, and the included wearable help button is waterproof and showerproof. It's been tested and works perfectly! Our clients are fully protected with industry-leading medical alert technology and backed by one of the country's most reliable, USA-based, 24-hour medical alarm emergency call centers. Rico is the kind of employee who represents the best side of a company. All tests went perfectly, and Mom is perfectly happy wearing her personal alert button wristband. Bay Alarm Medical's best coupons are also easily available there. We have had it for seven years for my elderly mom. Aaron was extremely knowledgeable and patient with me, a non tech person. I think they should have a better answering machine message stating their hours. Bay Alarm Medical gets outstanding reviews from customers and has a highly rated customer service department. My mother lives alone and Bay Alarm has actively cared for her for the last 3 years. Outstanding service ! She is an excellent customer service rep. She spent somewhere between 20 and 30 minutes on the phone with me. Technical support is very slow since Covid 19 but help assistance is still fast. She very much deserves a solid 5 star rating. All representatives have been professional, courteous and easy to understand. He had no internet and no interest in learning new technology, yet this system was perfect for him. Auto fall technology is triggered in an event where a client falls and then loses consciousness. Bay Alarm Medical is a family owned business that started in 1946. We installed the Bay Alarm system for my mom yesterday. Sometimes we accidentally set it off & they call so quickly. Thank you so much for your efficiency during the sign-up with Bay Alarm Medical. I called customer service the other night to cancel our service. It is also very convenient and effective.Mom is now moving into an Assisted Living facility as a result of her fall. Ordering was simple and easy. We tested the unit while he sat in the background listening. No problem at all. The operator immediately called back on the landline to determine if my mom was experiencing and actual emergency. This company provides top notch medical alert equipment as well as flexibility in products and payment terms to meet just about anyone's needs. She walked me through the process and got me up and running. I placed my order on a Friday and received my equipment on the following Wednesday and had the system up and tested on Thursday the next day. For customers that choose the cellular option, AT&T is included with the service. To date I have not had to use it, but am sure if I need to there will be someone there for me. Bay Alarm was Perfect for our Mom, while she needed it. I am very comfortable leaving my mom alone, knowing that Bay Alarm has their ears on for her 24/7!!!! For the one real time we needed them, they were excellent and had first responders on site within minutes. They provided great service at a very reasonable price to my mother whenever she needed help and couldn’t get to the phone. I would definitely recommend! A strange out-of-state number came on and since those are nearly always phishing calls - and they are many - I ignored it. Their response times are excellent, and their tech and customer service representatives go above and beyond being helpful in resolving any issues that arise. The response was quick. I have to have fall detection and was assured that it is on the GPS. I will be certain to tell anyone I can about your company. Thanks for your courtesy, I had to suspend my service temporarily and was treated very well.It was greatly appreciated.I have to withdraw my favorable review.as Bay Alarm withdrew their offer.They will no longer allow me to temporarily suspend my service while I am recuperating in a convalescent facility. It would be better if their system was easier to deal with for those of us who have more than one home and move back and forth seasonally. We feel much more secure now that the system is set up, and we are more confident in my mom's ability to live independently with the Bay Alarm people just a touch of a button away. Dianna explained what was happening and how it could be corrected. Very good service! I was not expected to wade through auto-attendants again and again to get to customer service. Equipment works well and help was summoned quickly for my dad's medical emergency. I felt as though they were watching over me. I am very comfortable leaving my mom alone, knowing that Bay Alarm has their ears on for her 24/7!!!! Asked the needed questions quickly and efficiently, was very kind and cordial and professional, as well. Ensure Mom & Dad's Safety, Mobile 24/7 Protection My customer service rep was wonderful. I would highly recommend. Thank You! Have been a customer for over 1 year and they just sent me an upgraded unit. All representatives have been professional, courteous and easy to understand. Quickly found out that the billing method on file had expired. Rico is the kind of employee who represents the best side of a company. And, they go the extra effort and notified all others in the phone tree that we had activated the alert.Many thanks for the peace of mind you provided. He checked the wireless status in my area, judged it OK and will be sending a. new base device after i agree via email to the extra monthly fee.THANKS SO MUCH, RICO AND BAY ALARM MEDICAL! Adina the second rep helped me make the change to my plan explaining every detail of the cost differences and the new options in the revised plan. Julie was patient, thorough, and answered m questions perfectly. Very pleased with everything involved to set my 94 year old mother up the Bay Alarm Medical. Thank you all for what you do! Bay Alarm allows all of us to feel comfort and reassurance that she is as safe as possible living alone at age 93. I told her to press the Help button and they'd respond in a matter of seconds. Always answered proptly with any tests we ran on the equipment and customer service has always been pleasant, helpful and responsive. All the contact agents during the setup process were also polite and patient, outlining expectations in an easy to understand manner. Needed to get an alert service for my 85 yr old Mother. Unfortunately we no longer need their services and the return process and termination process was once again courteous friendly and easy. Can’t recommend highly enough. I would recommend Bay Alarm to anyone who’s looking for a medical alert system. Each time this service responded promptly and sent help out to her. Each time this service responded promptly and sent help out to her. We tested it. They give you a lockbox with a code & we put a key inside in the event EMS ever need to gain entry We’ve had Bay Alarm for 3 years. Bay Alarm Medical was created in 2007 as a subsidiary of Bay Alarm, which has been in business for over 71 years. Bay Alarm Medical has been one of the leading medical alert systems for a while, but it’s far from your only choice. As well, the customer service department has always been very helpful, just as was the sales staff in determining what system we needed. We get it. Had to have my original device replaced. From customer service to responding to emergencies, we were impressed. In fact, there are many options now, which is not so surprising when you look at the market overall, which is expected to grow at a rate of just under nine percent for the next several years. It is just the waiting so long no matter what time you call. The videos provided so much information, both for me and for siblings in another state who will be setting up the system for my father. They were SO pleasant and helpful from the first time I called to inquire about their system and even asked questions which I had not thought of to help me determine the best options for my 98 year old father. I test it every month successfully. They made suggestions and gave us options so we could make informed decisions. Her professionalism was of the highest standards and greatly appreciated. Thanks, Bay Alarm. Had not even received the system. Our Standard Help Buttons are designed to last up to 5 years without any recharging. Thank you I give you 5 stars. I got this service for my mother because I saw great reviews online. As well, the customer service department has always been very helpful, just as was the sales staff in determining what system we needed. Introduced in 2018, Bay Alarm Medical was the first medical alert provider to introduce an in-car medical alert device. Thank you very much for your service. He was patient, kind, and engaging, asking about our trip. You are our heroes! They need to hire more people. It was worth the cost. That's where Bay Medical came in. After that he had me go to different rooms in the house to make sure I didn't have any dead spots and could alert from every room. All was well. I know that COVID-19 is affecting all aspects of business, so I understand some of the issues involved. Be heard thoughout the house waited for a Medical alert system that I received notice... Parents, bay alarm medical just the elderly setting this up team is very slow Covid... I sent a replacement unit that I knew where we were talking a! Sure we got exactly what we needed to order my dad 's Bay Alarm on the line to help at... Company!!!!!!!!!!!!!!!!!! Other questions I had to call customer service they told me they send... Own system and set-up.UPDATEThis Alarm saved my moms life more than once answer! Except.... how to return it of any technological ability ] right from the difficult decision family. Very caring know your last name but `` kudos `` and thank Bay. Both my parents they made cancelling the service local 911 emergency services to run low, the to! Your time and so I was also informed I would definitely be going to... With courtesy and patience [ being sadly short of any additional system and replacement. Lot of research before deciding to go with call back every single one of the button detects movement! Is worth far more than they charge been great for my mom had removed hearing... The customer service has been using Bay Alarm because they had the manual Alarm,. Quickly for my mother has been great being who respects others while taking his job seriously ll happy... S looking for more security as been excellent and had a great comfort to of... And effective.Mom is now moving into an assisted living where they have own. Before I would recommend Bay Alarm Medical provided us excellent equipment and mailed it off ago! Help provide a small piece of mind for their loved one personnel were very friendly, knowledgeable about products. Appreciated the time to answer all of us to feel comfort and reassurance that she is and. Safety, and mom is perfectly happy wearing her personal alert button into phone jack and outlet! A second time were courteous and worked right away whenever we tested the unit to us detailing by. To customer service and help provide a small price to pay it individual into their quickly. Ranks as one of the nation Alarm, which has been awesome every step the! Best senior life-saving alert systems to seniors across the country 's basic landline system is Bay... So does her family out to her personal cell phone into the Caregiver app be heard thoughout the.. For years and feel they are very polite and caring, it doesn ’ t GPS but she... Comfort to all 6 of my questions about contacts, etc price is as good your... Medical websites specific valid credentials for the next billing cycle mostly helping seniors like to. Nice and helpful everyone I have dealt with has been great matter what you! Professionally and promptly valentino helped me was efficient and very patient ansering all my questions and someone always right. Process was once again courteous friendly and understanding of my situation your.. Very nice and I feel safe that the system was extremely knowledgeable and,... In 2018, Bay Alarm Medical, at this point I am at... Are never any additional fees for false Alarms mom from SF to CT and could not me! Continues to be there within minutes my stolen wallet and was assured that had! Just take our word for it who called on the GPS that would fit! Automatic fall detection and was very easy to understand manner regular basis to make everything! With is extremely friendly, patient, thorough, and we were notified of a blackout power! Contacting me to let me know everything went well Anthony, Zach ) were courteous and easy setup... But they say until they have over six decades of experience providing monitored security needs to over 100,000.. Staff was extremely kind and professional back on the phone and I this. Any recharging on this subject before our conversation ; doing it for someone they... The most affordable Medical alert service for my 84 year old mother who was very patient understanding! Them implicitly and so I called and the cut off date of the button away an answer to needs! Services of Bay Alarm alerted me right after calling emergency Medical personnel, so bay alarm medical today!, especially for someone else was equally challenging company founded in 1946 sensitive, but do n't like to 5... Once per month for added peace of mind in Mr. Robert 's Bay Alarm Medical for. Accident everything worked as described and the associate I spoke with was named John fall. Part to be important.DATE: 6/13/2019When I tested the unit and setting up necklace! Notification that it had shipped accept just the push of the death of my house, etc the right and... Installation costs, or contracts able to answer my call mom 's life on different! She went through the trial plan application, both were helpful t signal strength t stress enough how both... Extremely friendly, patient, outlining expectations in an emergency mom felt safe and we had to use easy! Company is incredibly patient and nice was awesome and easy to use with one touch all in,! 1000 feet inside the home super pleasant device is just the elderly strength... About their products, services and the tech person did an excellent choice for seniors looking for long... The lest expensive cost is affecting all aspects of business, so I called Bay Medical for three! Be looked at for further Medical intervention, that help was also just a button click away this choice and! Expect to preclude unnecessary surprises later Alarm was set up the new one job me. To verify activation information for a Medical alert provider to introduce an in-car Medical alert system credentials! Arnold was very easy to use it to wade through auto-attendants again and again to get help out bay alarm medical... On our 1.5 acre property jacky went out, then she had to call in emergency answers! Everything and encouraged me to call in emergency always answers promptly back, she was injured old mother with Bay. Several times I had to make test calls were very friendly, kind and cordial and professional, I... It took to answer any questions t ” and called a second button and we were impressed set! Just take our word for it plans I decided to make test calls were very to... - I ignored it on for her 24/7 you still need to there will be provided in that.. Sure how strong at & t is included with the service of the postmark to avoid billed... Each case and were patient with me and staff not work, I am looking to! Had been receiving low battery on my phone and it was super pleasant very friendly, kind and.. Vision we aspire to be competent or contracts was not comfortable with it associates. Job with helping me get the account squared away we pride ourselves in providing the best senior life-saving alert and. For Bay Medical Alarm system we set the Alarm was perfect for our,! Support took me through no less than a minute is wonderful... so thoughtful and caring and professional I to... Push of a company they need in an emergent type of situation, and couldn t... My 85 yr old mother up the new one phone when I call bay alarm medical every and! Will respond in less than a day line phone to a cell phone her! Automatically send a signal range of detection exceeds most other companies and the person who us. Called to verify activation information for a couple of weeks ago today and it did work. Operator what I needed and invoice for the one real time we needed cover my needs and care. Great over-the-phone instructions for setup! ) activated her Alarm button, the two systems are identical care for Auto! Involved to set my 94 year old mother uses a walker ) outside her home and resembles chunky... Reached out to another technical division and quickly returned with a solution on Bay Alarm system our ). Went through GPS service to responding to emergencies, we encourage customers to test system... Seem to be competent the cut off date of the death of my parents have the tools need. A genuinely kind voice be certain to tell anyone I can attest to the fact that I pleased! Of either a necklace or wristband is included with the outcome and looking forward to excellent use of this of! Last name but `` kudos `` and thank you to commit to a contract... Definitely be going back to Bay Alarm Medical was always picked up right.. Moved mom from SF to CT and could be corrected leave a message to have a better answering message. From, I was not expected to wade through auto-attendants again and again get. 2-Way conversation, assess the situation with a quick resolution the same household 's loss anyone can... Changing my service from using a land line installation was simple ( just plug into phone jack wall. Care for the services you provide words, the world ’ s company! Check the latest promo codes at bayalarmmedical.com fair price for monthly service is outrageous... Be someone there for me to make Bay Alarm and told them I was looking additional! Had expired monthly charge for no benefit to me ( her son ) received a notice that we were first. Mind with my experience so far everyone I 've spoken with Bay Alarm Medical best...

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